FAQ

  • Shipping times depend on your location and the postal service’s circumstances, so we can't guarantee exact delivery times unless a specific shipping method is chosen. (DHL Express)

    However, based on my experience, delivery usually takes:

    • Netherlands: 1-3 business days

    • Europe: 3-14 business days

    • Outside of Europe: 15-60 business days

  • We want you to be happy with your purchase. If you'd like to return your order, please contact us before sending it back. Returns are accepted within 14 days of receiving your order.

    Please note that we are a small business and are unable to offer free returns.

    • Returned items must be unused and in their original packaging.

    • Return shipping is at the customer’s expense.

    • Refunds will be issued to the same payment method used for the purchase.

    • The refund amount will cover the product cost only and will not include the original shipping cost

  • Import duties, taxes and custom charges are not included in the item price or shipping charges. These charges are buyer's responsibility.